The King's Cross Group

Cookie policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies:
    These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our website.
  • Analytical/performance cookies:
    They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies:
    These are used to recognise you when you return to our website. This enables us to personalise our content for you, remember your choices in forms, polls and site preferences, where available.
  • Targeting cookies:
    These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and any advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website. To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.

Cookie
Name
Purpose
More information

Google Analytics cookies

_ga
_gat
__utma
__utmb
__utmc
__utmt __utmz
__gid

This cookie is used to track and report website traffic

CloudFlare security restrictictions override cookie

__cfduid

The __cfduid cookie is used to override any security restrictions based on the IP address the visitor is coming from. For example, if the visitor is in a coffee shop where there are a bunch of infected machines, but the visitor’s machine is known trusted, then the cookie can override the security setting. https://support.cloudflare.com/hc/en-us/articles/200170156-What-does-the-CloudFlare-cfduid-cookie-do-

CloudFlare cookie

cf_use_ob

This is a cookie set by CloudFlare. CloudFlare is a web service we use for Caching & CDN and DNS, DDoS protection and security.

Essential session management cookies

_wp_session CraftSessionID php_session_id
cfid
cftoken

Essential session management cookies for WordPress, Craft CMS, PHP and Coldfusion, respectively. Used to maintain information about each visit to the website and enable core site functionality. These cookies do not contain any personal information.

 

User acceptance cookies

acceptcookies cookie_check_shown gdpr_cookies gdpr_cookies_analytics gdpr_cookies_marketing

Used to store user’s acceptance of “cookie law” dialogs

 

WordPress test cookies

wordpress_test_cookie

This cookie is used by WordPress to test that cookies are enabled on your browser

Cookies are also used in the King’s Cross App. The following Strictly Necessary and Optional cookies are used. You can select whether you consent to Optional Cookies in the King’s Cross App.

Necessary Cookies:
Cookie
Name
Purpose
Category
Expiry Period

Session Token

auth:session

Authentication: The user’s encrypted session data

Essential/ Strictly Necessary

30 days

Authenticated Flag

auth

Authentication: used to indicate that you have been authenticated as a user

Essential/ Strictly Necessary

30 days

Authentication State

auth:state

Authentication Security: a temporary cookie used during the login process, to secure redirect you once you have been authenticated.

Session Token

1 hour

Cookie acceptance

localStorage

Stores whether you have opted in for “optional” cookies

Essential/ Strictly Necessary

Indefinite

Auth0 Session

auth0, auth0_compat

Allows us to authenticate a user during signup and grant access to their account. ‘auth0_compat’ is a fallback cookie for ‘auth0’ for legacy browsers which don’t support the ‘auth0’ cookie.  These cookies are necessary to authenticate your identity and enable secure access to our services. They allow you to log in, maintain your session, and access restricted areas.

Essential/ Strictly Necessary

1 week

Auth0 Device ID

did, did_compat

Set by Auth0 – device identification for the purposes of attack protection. ‘did_compat’ is a fallback cookie for ‘did’ in the event a legacy browser does not support the attack prevention of the ‘did’ cookie.

Essential/ Strictly Necessary

1 month

Stripe mid

__stripe_mid

Part of Stripe’s (payment gateway) fraud prevention. See https://stripe.com/docs/disputes/prevention/advanced-fraud-detection

Essential/ Strictly Necessary

1 year

Stripe sid

__stripe_sid

Part of Stripe’s (payment gateway) fraud prevention. See  https://stripe.com/docs/disputes/prevention/advanced-fraud-detection

Essential/ Strictly Necessary

30 minutes

Optional Cookies:
Cookie
Name
Purpose
Category
Expiry Period

Usetiful Visitor Identity

usetiful-visitor-ident

Stores a unique identifier for usetiful, to allow determine if you have completed a product tour

Functionality

1 year

HotJar

_hjSessionUser_

Collects statistics on your visits to the website, such as the number of visits, average time spent on the website and what pages have been read or elements interacted with. Hotjar does not track users across different sites.

Performance

1 year

HotJar

_hjSession_

A cookie that holds the current session data. This ensures that subsequent requests within the session window will be attributed to the same session.

Performance

30 minutes